ITSM-system till Gävle kommun

Summary

Gävle Municipality is procuring an ITSM system (IT Service Management) based on the ITIL framework for managing IT processes, with a budget of approximately 3 million SEK. The procedure is negotiated with prior publication, meaning the municipality will select suppliers to negotiate with based on its assessment. Interested ITSM solution providers should be able to demonstrate experience with ITIL-based implementations and support the municipality's IT service processes. No final submission deadline is specified in the source material; confirm timing via Gävle Municipality's procurement channel.